Shipping policy

Shipping Policy

Thanks for shopping with Crescent Customs LLC. This policy explains how and when your order will be shipped, what to expect after you place it, and how we handle problems along the way. By placing an order, you agree to the terms below.

Order Processing

All orders are processed and shipped within 5 business days of purchase.

Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on a weekend or holiday begin processing the next business day.
During new product launches, group buys, restocks, and high-volume sale periods, processing may take longer. If we expect a delay beyond our stated window, we'll email you.
Orders containing both in-stock and pre-order items ship together once all items are available, unless you contact us to request a split shipment (additional shipping charges apply).

Shipping Method

We ship all domestic orders via USPS Ground Advantage.

Once your package leaves our facility, delivery typically takes 2–5 business days depending on your location. Please note that this is a USPS estimate, not a guarantee. Transit times are not included in our 5-business-day processing window.

Total estimated time from order to delivery: 3–10 business days.

Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and your delivery address. The exact amount will be shown before you complete your purchase.

Order Tracking

You'll receive a shipping confirmation email with a USPS tracking number as soon as your order leaves our facility. Tracking information may take up to 24–48 hours to update after the label is created.

If you haven't received a confirmation email within 5 business days of ordering, please check your spam folder before contacting us.

Delivery Addresses

We ship to all 50 U.S. states, including P.O. boxes, APO/FPO/DPO addresses, and U.S. territories served by USPS.
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If your order has not yet shipped, contact us immediately and we'll do our best to correct the address. Once a package is in transit, we cannot reroute it.
Packages returned to us as undeliverable will be refunded less the original shipping cost, or reshipped once you pay a new shipping charge.

Lost, Stolen, or Damaged Packages

Once a package is scanned as delivered by USPS, responsibility transfers to the customer. We are not liable for packages that are lost or stolen after delivery confirmation.

If your tracking shows delivered but you can't locate your package:

Check with neighbors, building management, and around your property.
Contact your local post office with your tracking number — carriers sometimes mark packages delivered a day early.
If it still doesn't turn up after 48 hours, reach out to us and we'll help you file a claim with USPS.

If your order arrives damaged, contact us within 7 days of delivery with photos of the packaging and the affected items so we can make it right.

Shipping Delays

We are not responsible for delays caused by USPS, severe weather, natural disasters, customs, or other circumstances outside our control. We'll always help you track down a delayed package, but we cannot refund shipping costs for carrier-side delays.